Can I request that my goods be shipped to a different delivery address?

We regret that due to attempted fraudulent transactions in the past that we will only ship to your billing address on the first order. Once this address has been verified we can make arrangements for alternative delivery addresses for future orders. We can also make arrangements for goods to be collected if delivery to your home address is a problem.

If you are concerned about delivery arrangements please call us on 0800 242 5101 to discuss what options are available to you.

How will I know when my goods will be delivered?

One of our suppliers will contact you to book the delivery slot with you. This may be when the stock has arrived in your local branch. If you wish to track the progress of your order please contact us for an update.

Can I collect my order and if so where from?

Orders may be collected and we will advise you of the nearest branch to collect from. If you wish to request a collection please make sure you advise us in the additional instructions area within the checkout.

(Please note: You must provide proof of identity when collecting goods)

What is the cost of delivery?

Delivery is free of charge for all orders above £50. If your order value is below £50 delivery is charged at £10 plus VAT.

What is your standard lead time?

If the item is in stock in a local branch we can deliver next working day. We aim to deliver a majority of our items within 3 working days. If the item needs to be ordered from a manufacture the lead time may be extended.

We advise that you contact us prior to ordering if you are in urgent need for any item. You can contact us by using the product enquiry link present on every product detail page. Alternatively you can call us on 0800 242 5101 or email us on sales@plumbtraders.co.uk