Can I request that my goods be shipped to a different delivery address?

We regret that due to attempted fraudulent transactions in the past that we will only ship to your billing address on the first order. Once this address has been verified we can make arrangements for alternative delivery addresses for future orders. We can also make arrangements for goods to be collected from a local delivery depot if delivery to your home address is a problem.

If you are concerned about delivery arrangements please call us on 0800 242 5101 to discuss what options are available to you.

How will I know when my goods will be delivered?

One of our suppliers will contact you to book the delivery slot with you. This may be when the stock has arrived in your local branch. If you wish to track the progress of your order please contact us for an update.

Can I collect my order and if so where from?

Orders may be collected and we will advise you of the nearest branch to collect from. If you wish to request a collection please make sure you advise us in the additional instructions area within the checkout.

(Please note: You must provide proof of identity when collecting goods)

What is the cost of delivery?

Delivery is free of charge for all orders above £50. If your order value is below £50 delivery is charged at £10 plus VAT.

What is your standard lead time?

If the item is in stock in a local branch we can deliver next working day. We aim to deliver a majority of our items within 3 working days. If the item needs to be ordered from a manufacture the lead time may be extended.

We advise that you contact us prior to ordering if you are in urgent need for any item. You can contact us by using the product enquiry link present on every product detail page. Alternatively you can call us on 0800 242 5101 or email us on sales@plumbtraders.co.uk

How can I find out if the items I wish to order are in stock

We aim to keep the majority of our online product catalogue in stock at our national distribution centre. Standard lead times from our distribution centre to a local branch is 1 to 2 working days* with the goods being available for delivery to you within 2 to 3 working days*.

Items such as radiators may need to be ordered in directly from the manufacturer and we advise you contact us on 0800 242 5101 or email us on sales@plumbtraders.co.uk to check the lead times prior to ordering. 

* For orders placed after 3pm weekdays or at weekends please allow an additional working day. 

What warranty is available for your product(s)?

Warranty's differ from product to product. Warranty information is available within the product description or specification. If you are unsure please call us on 0800 242 5101 or email us on sales@plumbtraders.co.uk

I have a question about one of the products on your website. How do I contact you about this?

Each product has a product enquiry button on the product detail page. You can click this and fill in your details and question.

Alternatively please call us on 0800 242 5101 or email us on sales@plumbtraders.co.uk

I have seen an item cheaper elswhere can you match the price?

If you have seen the item cheaper elsewhere please contact us on 0800 242 5101 with details and we will do our best to match the price for you.

Price matches our subject to like for like products and does not include prices found on internet auction websites.

I cannot find the item I am looking for on your website.

We are constantly adding new items to our online catalogue. If, however, you cannot find any items you require online please contact us on 0800 242 5101 or via email on sales@plumbtraders.co.uk with your requirements and one of our sales team will come back to you as soon as possible.

Which boiler is best for me?

There are many different types of boilers available.. Iif you are unsure which is best for you then we recommend that you contact a Gas Safe registered installer.

If you have any questions about boiler types or models then please contact us by telephone on 0800 242 5101, alternatively click here to fill in our contact form or send an email to sales@plumbtraders.co.uk

Do you offer an installation service?

Whilst we cannot provide an installation service at the moment we can provide you with details of local installers in certain areas please contact us on 0800 242 5101 oe email us with your postcode and a brief description of what is required on sales@plumbtraders.co.uk

We are currently working on developing an installers network service and more details will be posted on the website when the service is ready to launch.

Do I need to register to order from your website?

Yes, all online orders will require a quick and simple online registration. This enables you to login at any time in the future to review your order(s). We do not pass on any of your personal details to third parties. Please review our privacy policy for full details.

What are your office opening hours

Our website is available to take orders 24hrs a day. Sales office opening hours are 8.30am to 5pm Mon-Friday and 9am to 1pm Saturday. We do have sales advisors available outside of these hours but if our out of hours advisors are unavailable please leave a voicemail or email us on sales@plumbtraders.co.uk and we will call you back at the earliest opportunity.